July 11, 2020

E-governance and how AI complements it!

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One of the most important technical innovation is the development of Artificial Intelligence (AI). It has significantly increased the efficiency of computer systems and machines and it has also helped experts to focus more on creative tasks by handling all the mundane tasks and even with the ability to solve complex problems!

 Among the many fields that AI has proved to be immensely helpful, one key area is e-governance. As digital transformation has become a key to success, governance too needs to evolve so as to keep up with the rapidly changing economy, commerce and society. Governments can no longer stick to traditional methods and core government services needs to embrace sophisticated technology. E-Governance has turned out to be a vital system for better, smarter and more efficient method of delivering key government services and also a lot more.

What is e-governance?

The ‘e’ in e-governance stands for ‘electronic’. It is a system of applying sophisticated forms of Information Technology or digital technology for delivering government services to citizens. It requires integration of ICT and associated digital technologies in all processes with the aim of increased transparency, making processes simpler and for accountable governance. Types of e-governance interactions include- Government to Government, Government to Citizen, Government to Business, Government to Employees. And it has a number of benefits such as:

  • Communications are a lot quicker!
    Communication is a key to good governance. Any government needs to communicate with the general public, with businesses, with different departments of administration and even with other governments. Problems appear when there is miscommunication owing to delay or a number of other problems. But with e-governance it becomes a lot easier and quicker for the government to convey its policies or communicate with any concerned party.
  • Increased transparency and Reduced corruption!
    Transparency is essential for good governance and without its corruption wreaks havoc. But e-governance facilitates a way where scope for corrupt practices are limited due to high levels of transparency.
  • Expanded reach!
    In countries with enormous populations like India and China, it is very difficult for the central or even provincial governments to reach out to all the people. But e-governance facilitates the authorities to reach out to people even in the remotest corners with ease. Thus, many people who were previously neglected now can enjoy the beneficiary policies of the governments and can seek support which they are entitled for.

And the list continues as e-governance calls for much more efficiency and improvement of all the government sectors.

How AI helps in E-governance!

AI plays a key role in the space of E-governance. The most important aspect of AI is that it enables automation of manual tasks. Tasks which were previously time consuming and mundane need not bother humans anymore as AI systems can effectively take care of that. If E-governance aims at reduction of valuable time in providing services then there is no better way compared to AI.

The integration of e-government architecture with intelligent systems requires constant monitoring otherwise problems can arise and jeopardize the whole system. For instance, data privacy and security is a primary concern in the space of e-governance and any threats needs to be dealt with quickly and with efficiency. AI can help monitor systems and detect data breaches quickly and plug such leaks in a matter of seconds!

Another area where integration of AI systems with E-governance architecture helps is digital assistance. Digital platforms launched by the government should have an assistant which can provide support to citizens 24/7. In this case AI chatbots can work wonders and has proved to be more efficient than even human experts.

Other important areas where AI can help in E-governance are:

  • Quick response for disaster management
  • Maintaining public property
  • Law enforcement and security
  • Automation of routine tasks
  • Making economic roadmaps and other important policies

E-governance in India!
The government of India had implemented e-governance long back in 2006 with the initiative of National e-Governance plan. The aim was to efficiently provide public services to all Indians and to simplify the process of getting them. Today the framework has undergone massive upgradation and is very successful. Moreover, recently the government launched the national Artificial Intelligence website with aim of full-fledged integration of AI with E-governance. This has led to the field of AI becoming ripe with opportunities. You can take advantage of the situation by going for an excellent Artificial intelligence course in Gurgaon or any other Indian city where good AI courses are offered under expert guidance!

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